Terms of Service & Limitation of Liability
Effective Date: October 20, 2026 • Provider: Infinite Solutions LLC ("Watch Over Me™")
1. NOT A MEDICAL DEVICE, LIFE-SAFETY SYSTEM, OR 911 DISPATCH SERVICE
Watch Over Me™ is strictly an informational routine and activity notification system designed to send automated messages to your user-designated personal contacts (such as family members, friends, or neighbors). Watch Over Me™ is NOT a medical device, is not evaluated or cleared by the U.S. Food & Drug Administration (FDA), is not a life-saving or fall-detection device, and is NOT a monitored alarm or 911 emergency dispatch service. We do not contact police, fire departments, paramedics, or emergency medical services under any circumstances. In the event of an emergency, always dial 911 directly.
2. Hardware & Third-Party Components
Watch Over Me™ kits combine a custom-fabricated architectural sleeve/enclosure with unmodified, off-the-shelf, FCC/CE pre-certified computing and Zigbee 3.0 sensor components (including Sonoff iHost and Sonoff SNZB-series peripherals). Infinite Solutions LLC does not modify the internal radio frequency (RF) circuitry, transmitters, or power supplies of the underlying pre-certified devices.
3. Connectivity, Cellular Backup & Notification Limitations
Notifications rely on local household power, Zigbee wireless propagation, home Wi-Fi or LTE cellular network availability, and third-party telecommunications carriers (SMS/voice gateways). Wireless signals and cellular networks may be interrupted by interference, carrier outages, weather, or power depletion. Infinite Solutions LLC does not guarantee uninterrupted connectivity or 100% delivery of notifications to designated contacts.
4. Mandatory Hub Subscription & Billing
Operation of the Watch Over Me™ iHost Hub requires an active subscription plan—either the Wi-Fi Only Plan ($14.99/month or $160.00/year prepaid) or the Wi-Fi + Cellular Backup Plan ($29.99/month or $300.00/year prepaid). Sensor-only expansion orders do not require an additional subscription if paired with an already-active Hub. Subscriptions automatically renew at the selected interval unless canceled prior to the renewal date in your Account Portal.
5. Limitation of Liability & Indemnification
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INFINITE SOLUTIONS LLC, ITS MEMBERS, OFFICERS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, DEATH, PROPERTY LOSS, PET HARM, OR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM ANY DELAY OR FAILURE OF THE SYSTEM TO DETECT INACTIVITY OR DELIVER A NOTIFICATION TO A DESIGNATED CONTACT. OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO INFINITE SOLUTIONS LLC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
6. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Washington, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved through binding individual arbitration in King County, Washington.